Phone Interview Practice Questions

This is how I prepped for my phone interview. I did not get asked all of these questions, but it is a good way to practice for your interview. Enjoy! 
Disclaimer: This is not my list, I found it on the internet and saved it to a file on my computer.

About the DCP:

•   Why do you want to do the DCP?

•   What are your top role choices?

•   Have you ever been to Disney World/Disneyland? Did you like it and why?

•   How will this help you in your career?

About Florida:

•   Florida is very hot and humid, can you handle that weather?

General Role Questions:

•   Can you stand for hours at a time outside?

•   Do you prefer indoor or outdoor working environments?

•   Do you prefer a slow or fast paced working environment?

•   Have you ever worked with children?

•   Have you ever worked with money?

•   Tell me about a time when you had to handle an emergency.

•   What would you do in a job that is very long and tedious?

•   How do you keep yourself entertained in a repetitive job?

•   Can you handle working over 40 hours per week?

Disney Look Questions:

•   Are you familiar with the Disney look?

•   Do you have tattoos, piercings, body modifications?

Roommate questions:

•   Have you ever roomed with another person?

•   Tell me about a time when you resolved an issue with your roommate.

Below is specific questions for each role. I did not interview for all of these roles. Not all of these questions are accurate, this is simply a tool for you to use to prep for your interview.

PhotoPass:

•   Have you ever worked with a DSLR camera before?

•   What is your experience with cameras and Photoshop?

•   Will you be able to handle carrying the equipment in the heat for up to 8 hours at a time?

•   What would you say to a guest if someone wants their picture taken immediately?

Attractions:

•   Sometimes attractions can get repetitive, how do you stay active and alert?

•   What do you say to a child who is too short to ride a ride but really wants to be on it?

•    Have you ever had to give a speech or spiel to many people that you memorized?

Character Attendant:

•   How do you explain to a child why a character cannot talk?

•   How do you explain to a child why Pooh has to leave?

•   How do you convince a scared child to approach Mickey?

•   Have you ever handled an emergency situation?

BBB:

•   Have you ever worked with children before?

•   How do you convince a scared child to get a makeover?

•   Have you done any hair or makeup before?

•   What do you think you should do to make children feel more like they are a princess?

Parking/Transportation:

•   Have you ever had to deal with large groups of people at one time?

•   Do you have experience working with transporting large groups of people at one time?

•   How do you keep everyone on board safe?

•   Are you able to take charge and be a leader, even if it means being strict?

•   Can you drive, operate a vehicle/boat, or ever worked on a system like the monorails?

Main entrance operations:

•   How do you make a guest feel the Disney magic as soon as they enter the park?

•   Have you ever had to deal with large groups of people before?

•   Have you worked a register/handled cash before?

•   What do you say to families that are at WDW for the first time to help enhance the magic?

Custodial:

•   Have you ever had experience cleaning?

•   Are you allergic to any chemicals, cleaning supplies, or latex?

•   Can you handle talking to multiple people and multi-tasking?

•   Can you carry up to 50 lbs?

•   Can you handle working outside for up to 8 hours a day?

Merchandise:

•   Have you ever worked a cash register before?

•   Can you multi-task?

•   Have you ever had to deal with children and families before?

•   Have you ever had to meet quotas before?

•   You will have to be able to pin trade with customers, will you be comfortable with children touching your lanyard and asking to trade?

•   If your phone is ringing, you are checking a person out, and someone in the store needs help with an item… what do you do first, second, and last?

Front Desk:

•   Have you ever had to take charge of a situation?

•   How do you handle an upset customer?

•   What will you say to enhance the Disney magic for guests at a resort?

•   Are you comfortable with handling money, dealing with computers, making reservations, and talking to customers?

•   If a phone is ringing, a guest is waiting for their room key, and your co-worker needs your help… what do you do first, second, and last?

Bellhop Dispatches:

•   Have you ever worked in hotel services before?

•   Have you ever been in charge of handling other people’s things?

•   How do you enhance the Disney magic while you’re working?

•   Will you be able to lift heavy boxes, suitcases, and luggage - possibly up staircases?

Concierge:

•   Will you be able to take charge of a situation?

•   Do you know all of the areas of the parks and all the rides?

•   Have you ever used telephones before?

•   How do you enhance the magic at WDW if you’re selected?

•   Have you ever worked in a hotel/resort before?

•   If I was with two young children and my husband, where would you suggest we spend the day and night?

Housekeeping:

•   Are you allergic to any chemicals, cleaning supplies, etc.?

•   Can you lift up to 50 lbs?

•   Can you stand on your feet for up to 8 hours?

•   Can you multi-task?

QSFB:

•   Can you handle a fast paced work environment?

•   Have you ever worked in a food service industry, what was your job?

•   Can you work a cash register/handle money?

•   Can you handle working with large amounts of people?

•   How do you think you would enhance the Disney magic for guests?

•   Can you multi-task?

Full Service FB:

•   Have you ever worked in a sit down restaurant before?

•   Can you serve food and alcohol?

•   What qualities should a hostess have in a restaurant?

•   Do you like a fast paced work environment?

•   Can you multi-task?

Vacation Planner:

•   Do you like to talk with customers?

•   Can you help navigate customers with a map and help them understand what is going on in the park?

•   Do you like to work alone or with a team?

•   What is the one thing you would tell a guest about their day in WDW?

•   Have you ever worked with computer systems before? 

•   Have you ever worked or handled cash before?

Lifeguard:

•   Have you ever been a lifeguard before?

•   Are you CPR certified? Can you swim or pass a swim test?

•   Can you be liable in case of emergencies?

•   Can you watch large groups of people at one time?

•   Can you multi-task?

•   Do you like to work as a team or alone?

Recreation:

•   Tell me about a time when you had to be a leader at school, work, or clubs.

•   Can you take charge of an emergency situation?

•   Are you CPR certified? Can you swim or pass a swim test?

•   Can you be liable in case of emergencies?

•   How do you stop a child from getting on a ride who is too short to ride that ride?

Costuming:

•   Have you ever worked in a laundromat or with large amounts of clothing before?

•   Do you know how to iron, steam, sew, wash, or take care of clothing?

•   Will you be able to work large machines and computers?

•   Can you carry up to 50 lbs?

•   Can you multi-task?

Questions you should ask your interviewer:

•   Have you done the DCP before? How did you like it?

•   Are you able to get a career later on at Disney with this internship?

•   How do classes work with the DCP?

•   How do we pick roommates?

•   Where do our parents go for check in?

•   What kind of qualities does Disney look for in future CPs?

•   Can you explain the Disney Look?

•   How many hours would I be working weekly?

•   When do we get to go to the parks?

•   When will I hear back about if I am accepted or not

If you have any questions feel free to contact me on any of the sites listed below.:

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Have a magical day!