This is how I prepped for my phone interview. I did not get asked all of these questions, but it is a good way to practice for your interview. Enjoy!
Disclaimer: This is not my list, I found it on the internet and saved it to a file on my computer.
About the DCP:
• Why do you want to do the DCP?
• What are your top role choices?
• Have you ever been to Disney World/Disneyland? Did you like it
and why?
• How will this help you in your career?
About Florida:
• Florida is very hot and humid, can you handle that weather?
General Role Questions:
• Can you stand for hours at a time outside?
• Do you prefer indoor or outdoor working environments?
• Do you prefer a slow or fast paced working environment?
• Have you ever worked with children?
• Have you ever worked with money?
• Tell me about a time when you had to handle an emergency.
• What would you do in a job that is very long and tedious?
• How do you keep yourself entertained in a repetitive job?
• Can you handle working over 40 hours per week?
Disney Look Questions:
• Are you familiar with the Disney look?
• Do you have tattoos, piercings, body modifications?
Roommate questions:
• Have you ever roomed with another person?
• Tell me about a time when you resolved an issue with your
roommate.
Below is specific questions for each role. I did not interview for all of these roles. Not all of these questions are accurate, this is simply a tool for you to use to prep for your interview.
PhotoPass:
• Have you ever worked with a DSLR camera before?
• What is your experience with cameras and Photoshop?
• Will you be able to handle carrying the equipment in the heat
for up to 8 hours at a time?
• What would you say to a guest if someone wants their picture taken immediately?
Attractions:
• Sometimes attractions can get repetitive, how do you stay active
and alert?
• What do you say to a child who is too short to ride a ride but
really wants to be on it?
•
Have you ever had to give a speech or spiel to many people that you memorized?
Character Attendant:
• How do you explain to a child why a character cannot talk?
• How do you explain to a child why Pooh has to leave?
• How do you convince a scared child to approach Mickey?
• Have you ever handled an emergency situation?
BBB:
• Have you ever worked with children before?
• How do you
convince a scared child to get a makeover?
• Have you done any hair or makeup before?
• What do you think you should do to make children feel more like
they are a princess?
Parking/Transportation:
• Have you ever had to deal with large groups of people at one
time?
• Do you have experience working with transporting large groups of
people at one time?
• How do you keep everyone on board safe?
• Are you able to take charge and be a leader, even if it means
being strict?
• Can you drive, operate a vehicle/boat, or ever
worked on a system like the monorails?
Main entrance operations:
• How do you make a guest feel the Disney magic as soon as they enter the park?
• Have you ever had to deal with large groups of people before?
• Have you worked a register/handled cash before?
• What do you say to families that are at WDW for the first time
to help enhance the magic?
Custodial:
• Have you ever had experience cleaning?
• Are you allergic to any chemicals, cleaning supplies, or latex?
• Can you handle talking to multiple people and multi-tasking?
• Can you carry up to 50 lbs?
• Can you handle working outside for up to 8 hours a day?
Merchandise:
• Have you ever worked a cash register before?
• Can you multi-task?
• Have you ever had to deal with children and families before?
• Have you ever had to meet quotas before?
• You will have to be able to pin trade with customers, will you
be comfortable with children touching your lanyard and asking to trade?
• If your phone is ringing, you are checking a person out, and someone in the store needs help with an item… what do you do first, second, and last?
Front Desk:
• Have you ever had to take charge of a situation?
• How do you handle an upset customer?
• What will you say to enhance the Disney magic for guests at a
resort?
• Are you comfortable with handling money, dealing with computers,
making reservations, and talking to customers?
• If a phone is ringing, a guest is waiting for their room key,
and your co-worker needs your help… what do you do first, second, and last?
Bellhop Dispatches:
• Have you ever worked in hotel services before?
• Have you ever been in charge of handling other people’s things?
• How do you enhance the Disney magic while you’re working?
• Will you be able to lift heavy boxes, suitcases, and luggage -
possibly up staircases?
Concierge:
• Will you be able to take charge of a situation?
• Do you know all of the areas of the parks and all the rides?
• Have you ever used telephones before?
• How do you enhance the magic at WDW if you’re selected?
• Have you ever worked in a hotel/resort before?
• If I was with two young children and my husband,
where would you suggest we spend the day and night?
Housekeeping:
• Are you allergic to any chemicals, cleaning supplies, etc.?
• Can you lift up to 50 lbs?
• Can you stand on your feet for up to 8 hours?
• Can you multi-task?
QSFB:
• Can you handle a fast paced work environment?
• Have you ever worked in a food service industry, what was your
job?
• Can you work a cash register/handle money?
• Can you handle working with large amounts of people?
• How do you think you would enhance the Disney magic for guests?
• Can you multi-task?
Full Service FB:
• Have you ever worked in a sit down restaurant before?
• Can you serve food and alcohol?
• What qualities should a hostess have in a restaurant?
• Do you like a fast paced work environment?
• Can you multi-task?
Vacation Planner:
• Do you like to talk with customers?
• Can you help navigate customers with a map and help them
understand what is going on in the park?
• Do you like to work alone or with a team?
• What is the one thing you would tell a guest about their day in
WDW?
• Have you ever worked with computer systems before?
• Have you ever worked or handled cash before?
Lifeguard:
• Have you ever been a lifeguard before?
• Are you CPR certified? Can you swim or pass a swim test?
• Can you be liable in case of emergencies?
• Can you watch large groups of people at one time?
• Can you multi-task?
• Do you like to work as a team or alone?
Recreation:
• Tell me about a time when you had to be a leader at school,
work, or clubs.
• Can you take charge of an emergency situation?
• Are you CPR certified? Can you swim or pass a swim test?
• Can you be liable in case of emergencies?
• How do you stop a child from getting on a ride who is too short
to ride that ride?
Costuming:
• Have you ever worked in a laundromat or with large amounts of
clothing before?
• Do you know how to iron, steam, sew, wash, or take care of
clothing?
• Will you be able to work large machines and computers?
• Can you carry up to 50 lbs?
• Can you multi-task?
Questions you should ask
your interviewer:
• Have you done the DCP before? How did you like it?
• Are you able to get a career later on at Disney with this
internship?
• How do classes work with the DCP?
• How do we pick roommates?
• Where do our parents go for check in?
• What kind of qualities does Disney look for in future CPs?
• Can you explain the Disney Look?
• How many hours would I be working weekly?
• When do we get to go to the parks?
• When will I hear back about if I am accepted or not
If you have any questions feel free to contact me on any of the sites listed below.:
Have a magical day!
